Reputation Manager Premium

AI-Powered Reputation Management That Builds Trust, Visibility, and Revenue

Reputation Manager Premium helps small businesses take control of their online reputation without adding more work. By combining automated review management, AI-assisted responses, and real-time insights, it ensures you never miss a review, always respond professionally, and clearly understand what customers think of your business.

With the built-in AI Reputation Assistant, Reputation Manager Premium goes beyond monitoring. It actively works for your business—responding to reviews, highlighting trends, and turning customer feedback into simple, actionable insights that help you grow.

Manage Every Review in One Place

Reputation Manager Premium pulls in reviews from dozens of top platforms so you can see everything customers are saying about your business from a single dashboard.

Supported sources include Google, Facebook, Yelp, TripAdvisor, Booking.com, Zillow, Healthgrades, Glassdoor, Trustpilot, Angi, Houzz, OpenTable, Apartments.com, Cars.com, DealerRater, and many more.

Key benefits include:

• Centralized review monitoring across dozens of sites

• Email alerts for every new review

• Full visibility without logging into multiple platforms

Never Miss a Review Again

Every review matters. Reputation Manager Premium notifies you as soon as new feedback is posted so you can respond quickly and stay engaged with your customers.

• Real-time alerts for new reviews

• Faster response times that build trust

• Reduced risk of unanswered negative feedback

Meet the AI Reputation Assistant

Your Built-In AI Worker for Reviews and Insights

Launching December 23, the AI Reputation Assistant is included with Reputation Manager Premium. This AI employee automatically responds to reviews and delivers clear, conversational insights—reducing manual work while improving consistency and understanding.

Automatic, On-Brand Review Responses

The AI Reputation Assistant can automatically respond to Google and Facebook reviews using rules you define. You control the tone, style, and guidelines, and the AI handles the day-to-day work.

This helps businesses:

• Acknowledge every review quickly, even difficult ones

• Maintain a consistent, professional brand voice

• Reduce reputation risk with thoughtful, pre-approved responses

• Eliminate the burden of manual review management

Chat With Your Assistant to Get Instant Insights

Instead of digging through reports, business owners can chat directly with the AI Reputation Assistant to understand customer feedback.

Through chat, you can:

• Identify early warning signs like sentiment shifts

• Understand recurring themes in reviews and NPS feedback

• Learn what customers value most—and what needs attention

• Get actionable recommendations to improve visibility and reputation

It’s like having a reputation analyst available whenever you need one.

Get More Reviews Without More Effort

Reputation Manager Premium helps you consistently generate new reviews by making it easy for happy customers to share their experiences.

Features include:

• Review requests via SMS and email

• Branded, customizable review request campaigns

• Net Promoter Score (NPS) collection before requesting public reviews

• Automated review and NPS requests after purchases or job completion

• Integrations with tools like QuickBooks Online, Jobber, PetExec, and more

NPS filtering ensures positive experiences are amplified while less satisfied customers receive follow-up before issues escalate publicly.

AI-Driven Sentiment Analysis and Customer Insights

Go beyond star ratings. Machine learning analyzes reviews and mentions to uncover trends you might otherwise miss.

• Automated sentiment analysis across reviews and mentions

• Highlights of the most positive and most critical feedback

• Monitoring of mentions across blogs, news sites, and social platforms

• Clear insights that help guide messaging, service improvements, and marketing

Improve Local SEO and Competitive Visibility

A strong reputation directly impacts local search rankings. Reputation Manager Premium helps businesses show up where customers are searching and understand how they compare to competitors.

• Identify inaccurate or missing business listings

• Benchmark performance against local competitors

• Track review volume, ratings, and sentiment over time

• Hand-pick positive reviews to showcase great customer experiences

White-Glove Setup and Ongoing Support Included

For businesses that want immediate value without setup hassle, a white-glove setup service is available.

Setup and support can include:

• Custom configuration of the AI Reputation Assistant

• Automated review requests via SMS and email

• Enabling AI-powered review responses on Google and Facebook

• Ongoing support with prompts, automations, and AI updates

Recommended for time-strapped service businesses such as home services, salons, healthcare practices, and real estate professionals.